Iziko Museums are Open! Frequently Asked Questions

Opening Hours

Question: When is Iziko re-opening to the public?
Answer:  27 July 2021
Please be advised that timed access sessions and capacity regulation measures are in place for the health and safety of our visitors and staff. These measures are in accordance with the National authority. 

Question: Which sites will be open and what are the Iziko opening hours? 
Answer:

Museum

Operating Hours

Slave Lodge

Tuesdays - Sundays from 10h00 – 14h00

 

Session 1: 10h00 – 11h30

Closed for cleaning: 11h30 – 12h30

Session 2: 12h30 – 14h00

 

Number of visitors limited.

South African National Gallery

Tuesdays – Sundays

from

10h00 – 14h00

South African Museum

 

 

Planetarium

 

 

 

Tuesdays – Fridays

1st show: 11h00 – 12h00

2nd show: 13h00 – 14h00

 

Saturdays and Sundays

1st show: 10h30 – 11h30

1st show: 12h00 – 13h00

1st show: 13h30 – 14h00

 

Limited seats available per show.

Shows are interspersed with sanitation sessions.

Bo-Kaap Museum

Tuesdays – Saturdays

10h00 – 14h00

Session 1: 10h00 – 11h30

Closed for cleaning: 11h30 – 12h30

Session 2: 12h30 – 14h00 

Number of visitors limited.

Maritime Centre

CLOSED

Koopmans-de Wet House

Thursdays and Fridays

10h00 – 14h00

William Fehr Collection at the Castle of Good Hope

Please see Castle of Good Hope operating hours.

Groot Constantia Manor House 

Please see Groot Constantia operating hours.

Please note: Bertram House, Rust en Vreugd and the Old Town House (Michaelis Collection) are closed to the public due to renovations.

Iziko libraries and collections access by appointment only. Natural History Library temporarily closed.

What to expect upon arrival and visiting Iziko Museums?


Question: What is expected of visitors when visiting Iziko Museums?
Answer:

  • Please be prepared to adhere to our pre-screening which entails filling in a short questionnaire and have your temperature taken prior to payment and entry at Iziko Museums.
  • All visitors need to wear a mask or appropriate protective face covering in all the museum spaces, until such a time that protective wear is not deemed compulsory by National authority.
  • Please be prepared to sanitise your hands upon entry at all the Iziko Museums’ sites as well as prior to entry at the Planetarium and Digital Dome. Step-on sanitation stations are placed at points-of-entry and throughout the Iziko Museums’ sites. 
  • Refrain from touching surfaces. Utilise the sanitation stations or wash your hands in a restroom if contact is made with a surface. 
  • Respect the markers that are put in place to encourage and maintain physical distancing. 

Question: What will happen if a visitor’s temperature reading is above 37.5oC?

Answer:
Please be advised that an area has been set aside for you to allow your body temperature to regulate. After which another temperature check will be conducted after approximately 10 minutes.

Question: What happens if a visitor’s temperature remains high after the elapsed time given for the body to regulate?

Answer: 
The visitor will be advised of steps to be taken and requested to visit another time. 

Safety Measures in place at Iziko Museums

Question: Is Iziko Museums safe and sanitised?
Answer: Yes

Question: Is Iziko Museums thoroughly cleaned regularly?
Answer: Yes. Our cleaning staff is working hard to keep the sites as safe as possible.

Questions: Will there be restricted entry at sites?
Answer: Yes. The amount of visitors will be monitored to ensure that the Iziko Museum sites are not over capacity. 

Question: Is the staff provided with the appropriate safety wear?
Answer: Yes. All staff is required to fill-in the pre-screening questionnaire and have their temperatures measured prior to entering Iziko Museums’ buildings. All staff is provided with masks and has access to 70% alcohol-based hand sanitiser in their work areas/museum spaces. 

Question: Does Iziko provide facilities for washing hands?
Answer: Yes. Iziko Museums’ sites have restrooms. Kindly ask a Museum Attendant to direct you to a restroom should you feel the need to wash your hands.

  • Handwash is available in each bathroom. Please inform the Museum Attendant on duty if it is depleted, for replenishment.
  • Please wash your hands thoroughly for the recommended 20-30 seconds (between fingers, under the nails, palm up, palm down).
  • Please don’t leave water running while you are soaping your hands. Iziko is still conscious of water conservation.
  • Dispose of used paper towels in the bin provided.

Question: Will the Artefacts restaurant be open?
Answer: No, Artefacts has closed permanently

Planetarium

Question: Is the Planetarium shows running at Iziko Museums of South Africa?
Answer: Yes.

A limited number of tickets are available in accordance with National regulations. Please arrive 15-30 minutes earlier to allow for pre-screening and ticket purchasing. 
Follow this link to view the Planetarium Shows: https://www.iziko.org.za/shows

Question: Are there safety provisions at the Planetarium and Digital Dome between shows?

Answer: Yes. 

  • The amount of visitors will be restricted until such a time that it is considered safe again for the Planetarium to be filled to full capacity. 
  • Safety measures are announced to visitors before shows start.
  • Visitors will be seated in alternate unmarked seats. Only visitors with small children will be allowed to sit beside their children or have a child placed on a parent/guardian’s lap.
  • Shows will run less frequently, to enable staff to sanitise the space between shows.
  • All visitors need to wear a mask or appropriate protective face covering, this also applies to small children during the shows. 
  • No eating or drinking is allowed in the Planetarium for health and safety purposes. 


We look forward to seeing you at Iziko Museums of South Africa!

 

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